National Account Manager
Negotiate rates to customers needing transportation or cold storage services. Rates are usually given over the phone or via email. Work with internal resources to prepare all information needed for quoting in a timely manner.
Expedite solicitation of business through cold calling, phone prospecting and networking. Compose freight rates for specific points the customer is interested in. Establish new customers, growth in the business and continually look for revenue opportunities. First point of contact when meeting customers at J&B when cold storage and transportation is involved.
Bill orders that are cross docked at J&B manually. Send out bills for truck load shipments that are redistributed to several customers. Track revenue for freight customers and both cold storage facilities of St. Michael and Albert Lea.
Serve as the back up to other positions within the department periodically. Assist the Customer Service Logistics with data entry as needed. Assess customer business potential, and help schedule and organize appointments.
Answer customer service calls. Questions can include order shipping, invoice inquiries, mis-ships, etc. Handle incoming calls for all customers that may call in and be a valuable resource for problem resolution, load tracking and collection on invoices. Sign off on invoices for Third Party services that are hired out. Some examples include High Track, Priority, WW Johnson, etc.
Send inventory listings to cold storage customers. First point of contact to ensure J&B inventories are matching with customer inventories. Manage daily load activities through discussion with customers and carriers to ensure superior customer service.
Other duties as assigned. Performs special projects or assignments as directed by Director of Logistics.
Analysis/Problem Solving:Prioritize miscellaneous warehousing and logistics concerns including mis-ships, scheduling trucks to and from J&B, and pallet issues.
Decision Making: New freight rates and negotiations are made independently of the Director, but always maintain open communication.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Associates or better in Business Administration.
5-7 years: Logistics Sales Experience
2 years: Customer Service Experience