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DTSTART:20160216T210000Z
DTEND:20160216T223000Z
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SUMMARY:Business Institute - Customer Service
DESCRIPTION:Customer Service\n\nPresented by Tim Stolz\n\nMinnesota School of Business Elk River\n\nTuesday\, February 16\, 2016\n\n3:00 pm to 4:30 pm\n\n\n\n Perhaps one of the biggest opportunities and challenges presented by the new economy is the relationship an organization has with its customers. New technologies have created new ways to communicate\, partnerships between organizations are becoming more common\, and retaining existing customers has become an integral strategy of many organizations. An organization has many "customers" (internal and external) it needs to consider. The key to developing an appropriate customer service strategy may depend on whether the organization maintains an "authentic" relationship with its customers versus a "transactional" one. This class is interactive\, informative\, and collaborative. You'll also have an opportunity to address a customer service challenge you are facing today in your own organization.\n\n \n\nTopics:\n\n \n\n  Authentic versus transactional relationships\n\n  Understanding the role of customer service in the new economy\n\n  Identifying internal and external customers\n\n  Exploring successful (and not so successful) customer service approaches\n\n  Establishing and executing a customer service strategy (what it takes at all levels)\n\n  Overcoming challenges and barriers to customer service execution\n\n  The role of the organization - the role of the individual\n\nWork-Place Assignment/Discussion\n\n \n\n\n\n\n\n  \n\n About Minnesota School of Business:\n\nThe number one goal of Minnesota School of Business is to help students achieve personal and professional goals. This has been their mission since 1877. Their formula is time-tested and simple: small classes\, hands-on learning\, and personal attention.\n\n \n\nMSB is constantly updating their 40-plus college degree programs to ensure students acquire the skills employers want\, whatever their career path. Instructors have industry experience and ties to local business\, and applied learning immerses students in real-world scenarios - in and out of the classroom.
X-ALT-DESC;FMTTYPE=text/html:<img alt="" height="284" src="http://cloud.chambermaster.com/userfiles/UserFiles/chambers/1321/Image/BusinessInstTransparent.gif" style="width: 600px\; height: 284px\;" width="600" /><br />\n<span style="font-weight:bold\;language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:20.0pt\;">Customer Service</span></span></span></span><br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:14.0pt\;">Presented by Tim Stolz</span></span></span></span><br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:14.0pt\;">Minnesota School of Business Elk River</span></span></span></span><br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:12.0pt\;">Tuesday\, February 16\, 2016</span></span></span></span><br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:12.0pt\;">3:00 pm to 4:30 pm</span></span></span></span><br />\n<br />\n&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Perhaps one of the biggest opportunities and challenges presented by the new economy is the relationship an organization has with its customers. New technologies have created new ways to communicate\, partnerships between organizations are becoming more common\, and retaining existing customers has become an integral strategy of many organizations. An organization has many &ldquo\;customers&rdquo\; (internal and external) it needs to consider. The key to developing an appropriate customer service strategy may depend on whether the organization maintains an &ldquo\;authentic&rdquo\; relationship with its customers versus a &ldquo\;transactional&rdquo\; one. This class is interactive\, informative\, and collaborative. You&#39\;ll also&nbsp\;have an opportunity to address a customer service challenge you are facing today in your own organization.</span></span></span><br />\n&nbsp\;<br />\n<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Topics:</span></span></span><br />\n&nbsp\;<br />\n<span style="direction:ltr\;unicode-bidi:embed\;language:x-none\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Authentic versus transactional relationships</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Understanding the role of customer service in the new economy</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Identifying internal and external customers</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Exploring successful (and not so successful) customer service approaches</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Establishing and executing a customer service strategy (what it takes at all levels)</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Overcoming challenges and barriers to customer service execution</span></span></span><br />\n<span style="direction:ltr\;unicode-bidi:embed\;"><span style="color:black\;"><span style="font-size:12.0pt\;"><span style="font-family:symbol\;">&middot\;</span></span></span></span>&nbsp\;<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">The role of the organization - the role of the individual</span></span></span><br />\n<span style="language:en-US\;"><span style="font-family:century gothic\;"><span style="font-size:10.5pt\;">Work-Place Assignment/Discussion</span></span></span><br />\n&nbsp\;<br />\n<br />\n<br />\n&nbsp\;&nbsp\;<br />\n&nbsp\;<span style="font-weight:bold\;language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:11.0pt\;">About Minnesota School of Business:</span></span></span></span><br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:11.0pt\;">The number one goal of Minnesota School of Business is to help students achieve personal and professional goals. This has been their mission since 1877. Their formula is time-tested and simple: small classes\, hands-on learning\, and personal attention.</span></span></span></span><br />\n&nbsp\;<br />\n<span style="language:en-US\;"><span style="color:black\;"><span style="font-family:century gothic\;"><span style="font-size:11.0pt\;">MSB is constantly updating their 40-plus college degree programs to ensure students acquire the skills employers want\, whatever their career path. Instructors have industry experience and ties to local business\, and applied learning immerses students in real-world scenarios - in and out of the classroom. </span></span></span></span><br />\n<br />\n<br />\n&nbsp\;
LOCATION:Minnesota School of Business 11500 193rd Ave NW\, Elk River
UID:e.1321.1658
SEQUENCE:3
DTSTAMP:20260422T065954Z
URL:https://business.i94westchamber.org/events/details/business-institute-customer-service-02-16-2016-1658
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