Showroom Manager-Budget Blinds Rogers, MN
Job Summary:
The Showroom Manager is the primary point of contact for customers visiting the showroom, helping them understand our products and services, coordinating follow-up throughout the sales and installation process, and supporting the overall administrative and financial operations of the business.
Key Responsibilities:
Showroom & Customer Experience
The Showroom Manager is the primary point of contact for customers visiting the showroom, helping them understand our products and services, coordinating follow-up throughout the sales and installation process, and supporting the overall administrative and financial operations of the business.
Key Responsibilities:
Showroom & Customer Experience
- Manage the day-to-day operations of the showroom.
- Welcome customers and provide a professional, friendly, and knowledgeable experience.
- Schedule appointments and coordinate showroom visits, in-home consultations, and follow-up meetings as needed.
- Answer customer questions regarding window coverings, products, pricing, lead times, and installation.
- Help customers understand product options and assist with selecting appropriate solutions.
- Maintain showroom displays, samples, product literature, and overall presentation.
- Ensure the showroom is clean, organized, and ready for customer appointments.
- Serve as a primary point of contact for customers after the sale.
- Follow up with customers regarding orders, product status, shipping, and installation scheduling.
- Communicate proactively with customers regarding changes, delays, or other order-related issues.
- Coordinate with designers, installers, vendors, and ownership to ensure a smooth customer experience.
- Resolve customer questions and concerns in a timely and professional manner.
- Maintain accurate customer and order information in Touchpoint.
- Assist with order tracking and reporting.
- Maintain and update open-order and remake reports.
- Assist with QuickBooks and basic accounting-related tasks.
- Assist with accounts payable, invoices, deposits, and other financial administrative duties.
- Prepare and maintain financial, sales, and operational reports.
- Assist ownership with various administrative and operational projects.
- Maintain accurate records and documentation.
- Support the sales/design team with customer communication and follow-up.
- Help track leads, appointments, proposals, sales, and outstanding customer activity.
- Assist with showroom sales and product education when appropriate.
- Identify opportunities to improve the customer experience and support sales growth.
- Help ensure leads and customer inquiries are responded to promptly.
- Confidence - Comfortable working independently and managing multiple priorities.
- Communication – professionally conveying ideas and information.
- Detail oriented – Planning work with organized approach
- Problem-solver – creatively provides solutions to challenges.
- Active listening - understanding the customers' needs.
- Rapport building - Professional, positive attitude
- Entrepreneurial spirit – Offering a positive customer experience.
- Open to learning - Continual self-improvement and training.
- College degree preferred.
- 2+ years of experience in customer service, office administration, showroom management, sales support, or a related field preferred.
- Strong computer skills and proficiency with Microsoft Office.
- Experience with QuickBooks is preferred.
- Experience with CRM systems is a plus.
- Ability to learn and confidently discuss products, services, and processes.
- Ability to work effectively with customers, designers, installers, vendors, and business owners.
- Must be able to climb stairs and lift 30lbs
Budget Blinds of Albertville/Rogers
Nicole Carter
