Development Operations Coordinator

Position Overview
CROSS Services is seeking a detail-oriented and systems-focused Development Operations Coordinator to support the growth and effectiveness of our fundraising program. This position will oversee the management and optimization of the organization’s donor database, fundraising systems, and development operations.
 
The Development Operations Coordinator plays a critical role in ensuring the integrity of donor data, supporting fundraising campaigns and events, and providing accurate reporting that informs strategy and decision-making. This position works closely with development, communications, finance, and leadership staff to ensure that fundraising processes run smoothly and donors receive timely, meaningful engagement. They play a key role in strengthening how information flows across the organization, supporting external communications, reporting, and day-to-day operations.
 
The ideal candidate is both analytical and service-minded — someone who enjoys creating systems that help a mission-driven organization operate more effectively.
 
Key Responsibilities
 
Donor Database & CRM Management

• Serve as the primary administrator for the Bloomerang CRM and Pantry Saver databases

• Maintain data integrity through consistent entry standards, regular audits, and de-duplication

• Manage donor records including gifts, pledges, recurring donations, and constituent interactions

• Develop and maintain queries, reports, dashboards, and segmentation lists to support fundraising strategy

 Gift Processing & Acknowledgment

• Oversee timely and accurate processing of all financial contributions, including online, mailed, donor advised fund, and in-kind gifts

• Coordinate acknowledgment processes to ensure donors receive prompt and appropriate recognition

• Work with Director of Business Operations to reconcile gift records and maintain accurate reporting

• Manage and continuously improve processes for gift processing, acknowledgements, and donor recognition

 Fundraising Campaign & Event Support

• Support development staff with campaign tracking, reporting, and donor segmentation

• Assist with event registration management, sponsorship tracking, gambling licenses, thank-you’s and revenue reporting

• Provide data and reporting support for initiatives such as Minnesota FoodShare, Give to the Max Day, Open Your Heart to the Hungry, grant support – application and management, annual appeals, and special events

• Support the planning and execution of organization’s major fundraising events

• Build and maintain effective, collaborative working relationships with colleagues, donors, board members, volunteers, and community partners

• Participate in team meetings, training courses, and other events as required

Reporting & Analysis

• Manage regular fundraising reports for leadership

• Track campaign performance and donor engagement metrics

• Identify opportunities to improve data quality, reporting processes, and operational efficiency

 Systems & Process SOPs

• Develop and maintain documentation for development operations procedures

• Identify opportunities to improve workflows related to donor data, reporting, and campaign tracking

• Support integration and effective use of digital fundraising tools connected to Bloomerang

 Qualifications
 Required

• Bachelor’s degree or equivalent plus one to three years’ experience

• Experience managing a nonprofit donor database, preferably Bloomerang CRM

• Strong data management and reporting skills

• High level of attention to detail and commitment to data accuracy

• Experience processing gifts and managing donor records

• Proficiency with Microsoft Office, particularly spreadsheets and mail merge documents

 Preferred

• Experience supporting fundraising campaigns or special events

• Knowledge of donor lifecycle management and fundraising best practices

• Experience working in a nonprofit development environment

 Key Skills & Attributes

• Strong organizational and project management skills

• Analytical mindset with the ability to translate data into useful insights

• Excellent communication and collaboration skills

• Ability to manage multiple projects and deadlines

• Commitment to the mission of CROSS Services and serving the community

Compensation
Salary range: $50,000 - $54,000
Benefits: Health Insurance, PTO, IRA Company Match, Paid Holidays