Family Intake Specialist

Posted: 11/15/2024
Non-Profit and Social Services

Position Overview:
The Family Intake Specialist is responsible for greeting and directing clients, answering incoming calls, and providing basic information regarding services.  The role includes managing the intake process by assisting clients with initial paperwork, scheduling appointments, maintaining an organized reception area, and providing administrative support.

  • Full Time- hourly
  • $18-$21 per hour
Please send resume and cover letter to HR@CROSSservices.org.

Key Responsibilities
 
Family Intake Support:
  • Greet families and individuals upon arrival, assess immediate needs, and direct them to the appropriate Family Advocate or program area.
  • Assist clients and complete intake forms, verifying necessary documentation, and providing information about available services.  Schedule appointments as needed.
  • Ensure the orderly flow of families and individuals managing the volunteers and check-in process.
Lead and Train Front Desk Volunteers:
  • Train and schedule volunteers to assist the families and individuals in the check-in and greeting process along with answering phones and other clerical duties as needed.
Manage Phone Call and Inquiries:
  • Answer incoming calls, provide basic information about programs, services, and eligibility requirements, and route calls as necessary.  Update the phone system message as needed.
Maintain Records:
  • Enter and update family information in CROSS Services’ software program, ensuring accuracy and confidentiality.
First Impressions:
  • Keep the waiting area clean, organized, and welcoming, ensuring families and individuals feel comfortable while waiting.  Check the bathrooms daily to make sure they have the supplies needed, wiped down and clean.
Provide Basic Resources:
  • Distribute and display information sheets about community resources, and other services offered.
Support Staff Coordination and Admin Tasks:
  • Work closely with the Family Advocates and volunteers to make sure the clients are directed to the services needed.
  • Provide admin support for the leadership staff.
 
Qualifications:
Education:
  • Preferred associate’s degree in social services, customer service, or related experience.
Experience:
  • Previous experience in customer service, administrative, or social service setting preferred.
  • Computer Proficiency (Microsoft Office Suite)
 
Skills:
  • Strong interpersonal and communication skills, with the ability to interact with individuals from diverse backgrounds.
  • Basic knowledge of social service programs and community resources.
  • Excellent organizational skills and attention to detail.
  • Ability to handle sensitive information confidentially and professionally.
  • Bilingual skills are a plus.
Core Competencies:
  • Positive and non-judgmental and communicator
  • Creative problem solver
  • Mission driven
PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee will need to be able to articulate, hear and be heard across phone lines.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Valid state driver’s license and ability to operate a motor vehicle required.
NOTE:  The statements herein are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties, and skills required.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
 
CROSS Services is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.
 
Our policy reflects and affirms CROSS’ commitment to the principles of fair employment and the elimination of all discriminatory practices. This policy applies to all terms and conditions of employment (paid and volunteer), including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of CROSS employees to perform their job duties.
 
Discrimination is prohibited at CROSS at all levels of employment and services provided. We make decisions concerning employment based on an individual's qualifications and ability to perform the job under consideration, the comparative qualifications and abilities of other applicants or employees, and the individual's past performance within the organization.
 

Family Intake Specialist
CROSS Services
Pat Schwable