Business Institute - Customer Service
Customer Service
Presented by Tim Stolz
Minnesota School of Business Elk River
Tuesday, February 16, 2016
3:00 pm to 4:30 pm
Perhaps one of the biggest opportunities and challenges presented by the new economy is the relationship an organization has with its customers. New technologies have created new ways to communicate, partnerships between organizations are becoming more common, and retaining existing customers has become an integral strategy of many organizations. An organization has many “customers” (internal and external) it needs to consider. The key to developing an appropriate customer service strategy may depend on whether the organization maintains an “authentic” relationship with its customers versus a “transactional” one. This class is interactive, informative, and collaborative. You'll also have an opportunity to address a customer service challenge you are facing today in your own organization.
Topics:
· Authentic versus transactional relationships
· Understanding the role of customer service in the new economy
· Identifying internal and external customers
· Exploring successful (and not so successful) customer service approaches
· Establishing and executing a customer service strategy (what it takes at all levels)
· Overcoming challenges and barriers to customer service execution
· The role of the organization - the role of the individual
Work-Place Assignment/Discussion
About Minnesota School of Business:
The number one goal of Minnesota School of Business is to help students achieve personal and professional goals. This has been their mission since 1877. Their formula is time-tested and simple: small classes, hands-on learning, and personal attention.
MSB is constantly updating their 40-plus college degree programs to ensure students acquire the skills employers want, whatever their career path. Instructors have industry experience and ties to local business, and applied learning immerses students in real-world scenarios - in and out of the classroom.
Date and Time
Tuesday Feb 16, 2016
3:00 PM - 4:30 PM CST
Tuesday, February 16, 2016
3 pm to 4:30 pm
Location
Minnesota School of Business
11500 193rd Ave NW, Elk River
Fees/Admission
Members $40
Non-Members $50
Certificate Attendees - Included
Contact Information
Donna Hartley
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